Shipping policy

Thanks for shopping with MioStitches and supporting the art community!

We take pride in our products. After all, we collect this stuff, too! Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship.

*Free Standard USA Shipping on orders $75 or more applies to the continental USA & does not apply to oversized packages (i.e. Art Giants, XXL Plushes, etc.)

PLEASE NOTE THE FOLLOWING BEFORE PLACING YOUR ORDER ON MIOSTITCHES.SHOP.

ALL SALES ARE FINAL AT MioStitches.store.  ALL PRE-ORDER SALES ARE FINAL. NO REFUNDS!
PRE-ORDERS ARE FOR ITEMS THAT ARE IN DEVELOPMENT AND SUBJECT TO SHIFTING IN-STOCK DATES. TO SEE THE MOST UP TO DATE ESTIMATE ON PRODUCT ARRIVAL, VISIT THE PRODUCT PAGE.
MioStitches WILL NOT MODIFY, REROUTE OR CANCEL AN ORDER ONCE PLACED.
MioStitches MAY CANCEL/REFUND ORDERS AT ANY TIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMERS, FRAUD RISK ANALYSIS, OR ANY OTHER REASON.
MioStitches.shop DOES NOT GUARANTEE PRODUCT BOX / PACKAGING.
 

ORDER PROCESSING
In-stock orders placed by noon CT are normally processed and shipped by our warehouse within approximately 5-10 business days from the date the order was placed. PLEASE NOTE WE ARE CURRENTLY EXPERIENCING SOME DELAYS IN SHIPPING DUE TO A SYSTEM UPGRADE. You should receive an order tracking number via email and in your MioStitches.shop account the day after your order is in transit with the carrier.

**Please be aware that any orders placed on or immediately following a release date or during a sale, your item(s) will be delayed and may require up to 48 hours of additional processing time.

 

SHIPPING ADDRESS
The customer is responsible for providing a correct, complete and safe to ship to non-PO Box shipping address when you place your order.  MioStitches is not able to modify, reroute or cancel orders once placed on MioStitches.shop.  Please verify you entered the complete shipping address including unit number and reachable phone number when completing checkout.  MioStitches is not responsible for the package once the carrier has delivered and provided proof of delivery.  Please make sure you plan accordingly.

There is a $15 restocking fee for undeliverable or refused orders. If your order is returned due to it being undeliverable or refused, your order will be cancelled and refunded your order total minus the $15 restocking fee. If your order is under $15, a refund will not be issued.

 

DOMESTIC SHIPPING (UNITED STATES)
SHIPPING METHODS WITHIN THE CONTINENTAL USA
We use UPS, USPS, DHL and FedEx to ship orders. Packages shipped using these carriers are trackable. Please make sure that you use an address where all carriers can safely leave your package without risk of theft.  If your order is not delivered as promised, we can assist you in contacting the carrier regarding the missing order and in select cases issue a replacement or refund to you. Unfortunately, some addresses including P.O. Box or APO addresses are not serviced by these carriers.

We Offer the Following Shipping Services within the continental USA
Standard Economy Shipping: Rates calculated at checkout based on dimensional volume - PLEASE NOTE WE ARE CURRENTLY EXPERIENCING SOME DELAYS IN SHIPPING DUE TO A SYSTEM UPGRADE.
SHIPPING TO HAWAII, ALASKA & OTHER U.S. TERRITORIES
We offer Standard Shipping to these locations. Rates are calculated at checkout and are based on destination and dimensional volume. These locations are not included in any shipping promotions. Delivery times may be longer than 10 business days.

SHIPPING TO HOTELS/TEMPORARY ADDRESS
We will not expedite or guarantee delivery to hotels/temporary addresses. We do not recommend placing orders to temporary locations due to MioStitches varied shipping and processing timeline. You are responsible for providing a correct address that will be able to accept the package when it arrives, at checkout. We will not reroute packages or accept returns/cancellations due to packages not arriving within a timeline.

Need it today? Click here to find a MioStitches-authorized retailer near you.

 

INTERNATIONAL SHIPPING (Non-USA Orders)
MioStitches currently ships to 176 countries outside of the United States. All international sales on MioStitches.store are final. Duties, customs fees, and import taxes are not charged at the time of purchase on MioStitches.shop. Customers might be charged additional duties and import taxes when they receive their shipments.

Due to our licensing partnerships, certain items can not be offered for purchase in certain countries. International customers might experience restrictions when placing their order or orders may be canceled if the item is not available for that destination.

*INTERNATIONAL ORDERS PLACED BEFORE 1/19/2024*
International orders placed BEFORE 1/19/2024, are managed by the 3rd party company, Global Shopex which will provide all customer service needs for these orders. If you have any questions regarding the status of your package or shipping cost, please email Global Shopex directly at customerservice@globalshopex.com

Any international orders placed AFTER 1/19/2024 are managed by MioStitches. If you have any questions about your order, please reach out to our Customer Service at contact@MioStitches.shop.

INTERNATIONAL SHIPPING RATES
Shipping charges vary depending on the package size, weight, destination, and shipping method. Please note that you may be required to pay the relevant taxes to your country when your items are delivered. International shipping rates will be provided at checkout.

ESTIMATED INTERNATIONAL DELIVERY TIMEFRAMES
Below are a few estimated delivery timeframes for a few international destinations on in-stock orders - PLEASE NOTE WE ARE CURRENTLY EXPERIENCING SOME DELAYS IN SHIPPING DUE TO A SYSTEM UPGRADE.:

Canada: 5-25 Days
United Kingdom: 7-25 Days
Mexico: 5-21 Days
Australia: 7-25 Days
Other International Destinations: 7-25 Days